Shipping policy
Last updated: 1 August 2026.
Where we ship
We ship to the 50 United States only. At the moment we do not ship to US territories, APO/FPO addresses, or any other country. If you place an order from outside that area we will contact you and refund it in full.
What shipping costs
Shipping is free on every order, with tracking. There is no minimum spend and no separate shipping line at checkout. The price shown on the product page is the price you pay.
How long it takes
- Processing: 1–2 business days from the moment you order.
- Delivery: 8 to 15 business days after dispatch.
Business days are Monday to Friday and do not include US public holidays. This window is deliberately honest rather than optimistic: your order travels from our supplier's warehouse, and we would rather under-promise than leave you refreshing a tracking page.
Tracking
You will receive a tracking number by email as soon as your order is dispatched. It can take a few days for the first scan to appear, which is normal and does not mean the parcel is lost. If your tracking has not moved for more than 10 business days, email us at support@brisalva.com and we will chase it.
Where your order ships from
Brisalva does not hold its own stock. Orders are packed and dispatched by our supplier, and may be shipped from outside the United States.
Import duties and taxes
You will not be asked to pay anything extra on delivery. If any import duty or handling charge applies to your parcel, Brisalva covers it. If a carrier ever contacts you asking for a payment before releasing your parcel, do not pay it — forward the message to support@brisalva.com and we will deal with it.
Wrong or incomplete addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the parcel has not shipped yet. If a parcel is returned to sender because the address was wrong or nobody could receive it, we will reship it once at no cost to you.
Delays outside our control
Carrier backlogs, customs inspections, severe weather and public holidays can all add time. We will keep you informed if we know about a delay affecting your order. If your parcel has not arrived 25 business days after dispatch, contact us and we will refund you in full or send a replacement, whichever you prefer.
Lost or damaged parcels
If your order arrives damaged, send us a photo within 7 days of delivery and we will replace it or refund you. You will not need to send anything back.
Questions
Email support@brisalva.com. We answer every message ourselves, usually within two business days.