Refund policy
Last updated: 1 August 2026.
30 days, and you keep the product
If the shade is not right on you, or the product simply is not what you hoped for, you have 30 days from the day your order is delivered to ask for a refund.
You do not have to post anything back to us. Brisalva does not run a returns warehouse, and asking you to pay return postage on an item at this price would be absurd. Once your refund is approved, the product is yours to keep, pass on or throw away.
How to ask for a refund
- Email support@brisalva.com from the address you used to order.
- Put your order number in the subject line.
- Tell us briefly what went wrong. A photo helps if it is a shade or condition issue, but it is not compulsory.
We reply within two business days. We are not going to make you argue for it — if you are inside the 30 days, the refund is yours.
How the money comes back
Approved refunds are issued to your original payment method. We process them within 3 business days of approving your request. Depending on your payment provider it can then take a further 5 to 10 business days to appear on your statement. You will be refunded the full amount you paid, including any shipping, because shipping was free.
Damaged, faulty or wrong items
Send us a photo within 7 days of delivery and we will send a replacement or refund you in full, whichever you prefer. The 30-day window does not limit your rights here.
Orders that never arrive
If your parcel has not arrived 25 business days after dispatch, tell us and we will refund you in full or reship, whichever you prefer. See our Shipping Policy for the detail.
Cancelling an order
If your order has not been dispatched yet, email us and we will cancel it and refund you in full. Once it has shipped, the 30-day refund above applies instead.
Fair use
This policy is generous on purpose and we trust people with it. We reserve the right to decline a refund where there is clear evidence of abuse — for example repeated refund requests on repeated orders from the same customer or address. This does not affect any statutory rights you have where you live.
Your statutory rights
Nothing in this policy takes away any right you have under the consumer protection laws of your state of residence in the United States.
Questions
Email support@brisalva.com.