Contact

The quickest way to reach us is email: support@brisalva.com — or use the form below.

We answer every message ourselves, usually within two business days (Monday to Friday). If your message is about an existing order, please include your order number. If it is about a shade or a damaged item, a photo helps us sort it out in one reply instead of three.

We can help with: where your order is, tracking that has not updated, refunds within 30 days of delivery, changing a delivery address before dispatch, damaged or incorrect items, and any question about the product before you buy.

We cannot help with: skin, medical or dermatological advice. If you have a skin condition or a known sensitivity to cosmetics, please speak to a qualified professional.